Our Mental Health Professionals

Agnieszka Szymanowicz-Yalcin, M.Ed. (Psych), RP

Registered Psychotherapist

Agnieszka believes that every person is unique and an expert of their own life experience. Therefore, she adopts an integrative approach in counselling to aid in addressing client’s challenges. She tailors her approaches according to the client’s needs, and this includes humanistic, client centered, cognitive-behavioral, dialectical-behavioral, multicultural, developmental philosophies, narrative, solution focus, brief, positive psychology, mindfulness base stress reduction, motivational interviewing, anti-oppressive, empowerment and trauma informed lens within community perspective to promote healing and strengthen resiliency. Agnieszka aims to approach individuals with compassion, flexibility, and non-judgment to support their growth, healing process and improving quality of life.

She offers counselling in both Polish and English. She has completed a Master’s Degree in Education with specialization in counselling psychology. She is a full member of the Collage of Registered Psychotherapist of Ontario, CRPO.

Carmen Urbina, M.Ed., RP, Registered Psychotherapist

Clinical Manager, The Refugees and Vulnerable Newcomers Program

Carmen’s educational journey includes a five-year program in Education, majoring in science and minor in counselling from the University of Chile and a master’s degree from the University of Ottawa. In addition, Carmen completed a three-year post-graduate program to become a Gestalt Psychotherapist at the Gestalt Institute of the National Capital. Furthermore, Carmen completed the one-year Advanced Clinical Supervision Certificate at the prestigious School of Social Work, Smith College, Massachusetts, USA.

Carmen has worked extensively in the field of cross-cultural counselling supporting newcomers to Ottawa for over twenty years, first as a counsellor and later as clinical supervisor and program manager. She has been instrumental in developing and sustaining resources in the community to make Ottawa a more inclusive and welcoming city highlighting the mental health needs of immigrants and refugees settling in Ottawa. She has trained and mentored dozens of students and young clinicians interested in developing cross-cultural counselling skills and has collaborated closely with other service providers such as lawyers and teachers.

Carmen believes in the power of active listening and unconditional positive regard as a first step to silently acknowledge the client presence and willingness to trust and engage in a therapeutic process that builds a positive model of a relationship with oneself and with others regardless of where the person is from or the present circumstances.

Carmen is keenly interested in listening to people’s experiences and how the cultural/social norms and the individual uniqueness shape the person’s evolving identity and the capacity to reach their potential. Carmen uses many of the well-known counselling approaches such as Cognitive-Behavioral Therapy, Emotion Focus Therapy and Narrative Therapy supplemented by a socio-cultural perspective that uniquely reflects the client’s preferences. Carmen is bilingual (English/Spanish) and works with individuals and couples.

Dalia Wood, MA, RP

Registered Psychotherapist

Dalia’s primary therapeutic focus aims at creating a safe and comfortable space for clients to feel heard and supported facilitating the unfolding of stories. She believes that clients are the authors of their own story. Some of Dalia’s strengths are active listening, positive regard to the client’s journey and history, and prioritizing resiliency and client’s strengths.

Dalia specializes in working with individuals who are experiencing concerns related to depression and anxiety, life-changing transitions, intimate partner violence, school difficulties, bullying and self-image issues.

Dalia’s work is informed by modalities such as Narrative Therapy and Cognitive Behavioural Therapy, Dialectical Behavioral Therapy and Solution-focused brief therapy.

She offers counselling in both Arabic and English. Dalia has completed a Master’s Degree in Spiritual Care and Psychotherapy. She is a full member of the College of Registered Psychotherapists of Ontario, CRPO.

Marwan Abou Diwan, MSW, RSW

Registered Social Worker, Psychotherapist

Marwan A. Diwan is an internationally educated social worker who holds both a Master’s degree in Social Work and Educational Counselling and a Bachelor’s degree in Religious Sciences. He holds a Master’s degree in Living Languages / Translation as well and offers counselling in English, French, Arabic and Spanish.

Marwan is experienced in working with adult individuals and groups dealing with a wide range of emotional and psychological issues. His areas of specialty and interest include interpersonal relationships, depression, anxiety, self-esteem issues, trauma/PTSD, grief and loss, chronic mental health and Refugee and Vulnerable Newcomers, LGBTQ+, People living with HIV and identity-related issues.

Marwan is trained with a range of therapeutic models including, Humanistic approach, Narrative Therapy, EMDR, Hypnosis, Drama Therapy, etc. In collaboration with the individuals, he works with, Marwan tailors a personal care plan to assist individuals in returning to a place of health, ease, balance and comfort. Marwan work is person-centred and strength-based and respects everyone for who they are and who they want to become. Marwan’s working philosophy is that the individual’s inner and external resources are the main drives for their recovery and will help them in achieving meaningful change in their life.

In his home country, Lebanon, Marwan has combined his clinical counselling work with other professional activities with the Danish law enforcement agencies in the fields of anti-radicalization, communication, leadership, and other soft skills areas.