Our Mental Health Professionals

Agnieszka Szymanowicz-Yalcin, M.Ed., RP

Registered Psychotherapist

Agnieszka believes that every person is unique and an expert of their own life experience. Therefore, she adopts an integrative approach in counselling to aid in addressing client’s challenges. She tailors her approaches according to the client’s needs, and this includes humanistic, client centered, cognitive-behavioral, dialectical-behavioral, multicultural, developmental philosophies, narrative, solution focus, brief, positive psychology, mindfulness base stress reduction, motivational interviewing, anti-oppressive, empowerment and trauma informed lens within community perspective to promote healing and strengthen resiliency. Agnieszka aims to approach individuals with compassion, flexibility, and non-judgment to support their growth, healing process and improving quality of life.

She offers counselling in both Polish and English. She has completed a Master’s Degree in Education with specialization in counselling psychology. She is a full member of the Collage of Registered Psychotherapist of Ontario, CRPO.

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Amal Ahmed, MA, RP (Qualifying)

Registered Psychotherapist (Qualifying)

Amal’s foremost focus is to provide a safe, warm, and validating therapeutic space where clients can feel heard and understood. She uses an integrated approach to help bring awareness and emotional processing and pulls from narrative and attachment family therapies with the hope of expanding on client’s strengths.

Amal has experience working with a variety of clinical issues, such as depression, anxiety, burnout, life-transitions, and relationship challenges. She has also worked with individuals struggling with anger, school difficulties, and strenuous family dynamics.

Amal is a Registered Psychotherapist (Qualifying) and has completed a Master’s Degree in Counselling and Spirituality.

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Amira Nazarali, MSW, RSW

Registered Social Worker, Psychotherapist

Amira is a Registered Social Worker with the Ontario College of Social Workers and Social Service Workers, and a member of the Ontario Association of Social Workers. She approaches counselling from humanistic and existential perspectives, which means that she views clients as innately having the inner resources to confront challenges, gain insight into themselves, pursue their self-determined goals, and create greater meaning and purpose in their lives.

Amira sees her role as providing clients with support, some appropriate tools, and an enabling environment for them to engage in their own individual process of growth. She strives to approach her clients with warmth, empathy, acceptance, authenticity and an appreciation of the uniqueness of every individual’s lived experience in the world.  She believes strongly in collaborative, anti-oppressive and trauma-informed practice.

To best suit the individual needs of each of her clients, Amira draws upon a range of approaches and therapeutic models. These include Cognitive Behavioural Therapy, Solution-Focused Brief Therapy, Narrative Therapy, Acceptance and Commitment Therapy, Mindfulness-Based Approaches and Positive Psychology. She is open to working with clients of all ages, but has specific experience working with youth and young adults as they grapple with concerns such as depression, anxiety, social and interpersonal challenges, academic and workplace stress, and as they navigate personal identity, life changes and adjustments.

Amira completed her graduate degree in social work at the University of Toronto. She also holds a graduate degree in public health from the London School of Hygiene and Tropical Medicine in the UK, with a specific interest in equity and social determinants of physical and mental health. Before her counselling role, she spent time working in the global health and humanitarian assistance field.

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Aya El Balaa, MA, RP

Registered Psychotherapist

Aya aims to provide a warm, judgement-free, and supportive space where the client feels safe and understood. She provides an empathetic presence that allows clients to be their authentic self and feel cared for and validated. Aya works with clients to help them identify their goals. She then works closely with her clients in developing strategies and skills that highlight their resilience and strengths. She helps them regulate their emotions and provides them with tools to help them cope with stress, improve their relationships, and bring about the desired change in their lives. 

Aya is an integrative therapist using modalities such as Emotion Focused Therapy, Narrative Therapy, and Cognitive Behavioural Therapy, tailoring the approaches to meet the clients’ therapeutic needs. 

Aya works as part of the Refugee and Newcomer program as well as the Adult Individual program to help people who are experiencing clinical issues in relation to stress, anxiety, depression, adjustment in life transitions, self-esteem, separation, intimate partner violence, and more.  

Aya offers counselling in both Arabic and English. She has completed a Masters Degree in Counselling and Spirituality. She is a Registered Psychotherapist Qualifying with the College of Registered Psychotherapists of Ontario (CRPO). 

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Carmen Urbina, M.Ed., RP

Clinical Manager, The Refugees and Vulnerable Newcomers Program

Carmen’s educational journey includes a five-year program in Education, majoring in science and minor in counselling from the University of Chile and a master’s degree from the University of Ottawa. In addition, Carmen completed a three-year post-graduate program to become a Gestalt Psychotherapist at the Gestalt Institute of the National Capital. Furthermore, Carmen completed the one-year Advanced Clinical Supervision Certificate at the prestigious School of Social Work, Smith College, Massachusetts, USA.

Carmen has worked extensively in the field of cross-cultural counselling supporting newcomers to Ottawa for over twenty years, first as a counsellor and later as clinical supervisor and program manager. She has been instrumental in developing and sustaining resources in the community to make Ottawa a more inclusive and welcoming city highlighting the mental health needs of immigrants and refugees settling in Ottawa. She has trained and mentored dozens of students and young clinicians interested in developing cross-cultural counselling skills and has collaborated closely with other service providers such as lawyers and teachers.

Carmen believes in the power of active listening and unconditional positive regard as a first step to silently acknowledge the client presence and willingness to trust and engage in a therapeutic process that builds a positive model of a relationship with oneself and with others regardless of where the person is from or the present circumstances.

Carmen is keenly interested in listening to people’s experiences and how the cultural/social norms and the individual uniqueness shape the person’s evolving identity and the capacity to reach their potential. Carmen uses many of the well-known counselling approaches such as Cognitive-Behavioral Therapy, Emotion Focus Therapy and Narrative Therapy supplemented by a socio-cultural perspective that uniquely reflects the client’s preferences. Carmen is bilingual (English/Spanish) and works with individuals and couples.

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Dalia Wood, MA, RP

Registered Psychotherapist

Dalia’s primary therapeutic focus aims at creating a safe and comfortable space for clients to feel heard and supported facilitating the unfolding of stories. She believes that clients are the authors of their own story. Some of Dalia’s strengths are active listening, positive regard to the client’s journey and history, and prioritizing resiliency and client’s strengths.

Dalia specializes in working with individuals who are experiencing concerns related to depression and anxiety, life-changing transitions, intimate partner violence, school difficulties, bullying and self-image issues.

Dalia’s work is informed by modalities such as Narrative Therapy and Cognitive Behavioural Therapy, Dialectical Behavioral Therapy and Solution-focused brief therapy.

She offers counselling in both Arabic and English. Dalia has completed a Master’s Degree in Spiritual Care and Psychotherapy. She is a full member of the College of Registered Psychotherapists of Ontario, CRPO.

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Evelyn Wong, MSW, RSW

Registered Social Worker, Psychotherapist

In her work with individuals and families, Evelyn provides a person-centred, non-judgmental and compassionate space to explore and navigate a range of life experiences including critical illnesses, addictions, grief and loss, interpersonal relationships, stress, anxiety, depression, and suicidal ideations.

Evelyn views her role to be that of a co-navigator in the process of psychotherapy. Her goal is to journey with individuals and families in their quest to reconnect with what is most important to them, with a focus on promoting resilience and growth for each individual and family that she works with.

Practicing from Narrative Therapy and Attachment-Based frameworks, Evelyn also draws on other therapeutic modalities (Emotionally Focused, Feedback-Informed, Trauma-Informed, Dialectical Behaviour Therapy-Informed, and Internal Family Systems) to help individuals and families chart their own roadmap from where they are to where they would rather be.

Evelyn holds a Master’s Degree in Social Work from Carleton University and a One-Year Training Certificate in Narrative Therapy from Dulwich Centre, Australia. Evelyn is a Registered Social Worker in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) and is also a member of the Ontario Association of Social Workers (OASW).

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Florence Mak, M.A., C. Psych

Licensed Psychologist

Florence is a licenced Psychologist registered with the Ontario College of Psychologists. Her clinical practice is guided by cognitive behavioural therapy (CBT) while integrating principles and tools from solution-focused therapy, motivational interviewing, dialectical behavioural therapy (DBT), acceptance and commitment therapy (ACT), and mindfulness based cognitive therapy. Florence believes that each client is an expert of their own experience and therefore tailors her approach to meet their unique needs. She provides a non-judgmental, supportive, warm and empathetic environment. This setting allows for collaboration with clients to promote personal growth and help them reach their treatment goals

Florence has nearly ten years of experience treating those with a wide range of difficulties, from mild everyday stress to more complex conditions. Florence provides evidence-based treatment to adults with a wide range of presenting concerns. Florence has worked in counselling services in post-secondary institutions and a family health team providing individual and group psychotherapy. When Florence is not working, you will find her travelling, skiing, spending time with her family and dog.

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Ingrid Wright, MA, CCC, RP (Qualifying)

Registered Psychotherapist (Qualifying)

Ingrid uses a warm, compassionate, person-centred and strength-based therapeutic support. She believes that a trusting therapeutic relationship is foundational and strives to create a safe space for clients. She draws from therapeutic approaches such as Cognitive Behavioural Therapy (CBT), Narrative Therapy and Solution-Focused Therapy with the aim of helping her clients navigate through life’s challenges and reach their goals. She has experience working with adult individuals, children, couples, and families.

Ingrid offers counselling in both English and Spanish. She completed a Master of Arts in Counselling with a concentration in Mental Health and Marriage & Family Therapy. She is a Canadian Certified Counsellor (CCC) with the Canadian Counselling and Psychotherapy Association (CCPA) and a Registered Psychotherapist (Qualifying) with the College of Registered Psychotherapist of Ontario (CRPO).

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Jesse Henneberry, MA, RP, CCC

Registered Psychotherapist

Jesse is a Registered Psychotherapist (RP) with the College of Registered Psychotherapists of Ontario (CRPO) and a Canadian Certified Counsellor (CCC). He holds a master’s degree in Counselling and Spirituality from Saint Paul University and has worked with The Counselling Group since 2011 as a member of the adult individual team. In his practice he supports individual adults who present with a broad range of concerns including trauma (both current and historical), grief, anxiety, depression, life transitions, relationship stress, addictions, and anger management.

The primary therapeutic modalities that he draws upon in his work with clients include narrative therapy, existential therapy, attachment therapy, interpersonal therapy, and cognitive behavioral therapy. He strives to bring a calm and relaxed energy to all his work with clients, working collaboratively, and at a pace that is respectful to all those with whom he meets.

In addition to being on the adult individual team, since 2014 he has also worked at the agency’s walk-in counselling clinic—as a therapist seeing clients who access the clinic, and as a clinical supervisor providing clinical support to both therapists on the team and to therapists-in-training.

He has a wide breadth of experience in various non-profit public mental health settings, including previously working as a therapist at an Employee Assistant Program (EAP), and as a therapist in a Partner Assault Response (PAR) program—a program funded by the Ontario Ministry of the Attorney General for clients who have been charged with a domestic assault and mandated to attend counselling as per probation conditions.

A lifelong learner in the field of psychotherapy, he frequently attends workshops and reads books on the process of psychotherapy to continually refine his practice. He has published articles in international academic journals on the topic of grief and bereavement, was a teaching assistant and guest lecturer in a Psychopathology and Assessment course in the University of Ottawa’s MA Counselling Psychology program, and, more recently, he has conducted research on the how therapists support clients in co-constructing preferred identities in the context of brief narrative single session therapy.

Prior to his work as a psychotherapist, he completed a bachelor’s degree in Criminology and Criminal Justice at Carleton University and subsequently worked in various front-line social service settings across Ottawa. These included advocacy groups supporting victims of violent crime, a homeless shelter, and as a volunteer in the Ottawa Civic Hospital’s ICU family lounge where he provided emotional support to families with loved ones in the Intensive Care Unit.

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